A little clarity.
A confident next step.
What to expect when you hire dedicated support through FreshOS.
Before you get started.
What does FreshOS help with?
We connect businesses with dedicated professionals for virtual assistance, customer support, marketing support, and operations. We discuss the responsibilities and skills you need before recommending a role.
How much does support cost?
Our agents typically cost $12–$14/hour, with support from 10 to 40 hours per week. Your rate and terms are confirmed before you commit.
How long does it take to get up and running?
On average, recruitment, onboarding, and basic brand training take two weeks or less. Timing depends on your requirements and availability for onboarding.
Is my agent dedicated to my business?
Yes. We assign a dedicated agent who works with your team during the hours you agree on.
Do I need a long-term contract?
You begin with an initial three-month agreement. After that, your agreement transitions to month-to-month.
Who handles training?
FreshOS handles initial tools and basic brand training. You provide the additional training needed for your company-specific processes, systems, and the agent’s responsibilities.
Do I need to provide equipment?
No. Each agent provides their own computer, headset, and other equipment required for the role.
What support does FreshOS provide after onboarding?
We schedule check-ins to discuss feedback, concerns, expectations, and additional training needs. Your agent works directly with your team on their day-to-day responsibilities.
What if I’m not sure what to delegate?
Tell us what takes up your day. We can help you identify responsibilities that could be delegated and discuss the hours and skills that would be useful.
Can I discuss working hours and account access before hiring?
Yes. Bring your schedule, tools, and access requirements to the discovery conversation so we can discuss them before you commit. Tell us about any specific requirements for your business.
Still have a question?
Let’s talk about your business and the support you need.
Start a conversation →FAQs
How long does it take to get up and running?
On average, the entire process takes 2 weeks or less, including recruitment, onboarding, and basic brand training.
Is the agent dedicated to me?
Yes! We assign a dedicated agent to your brand who integrates seamlessly and becomes an extension of your team.
Do I need to provide the agent with equipment?
No, each agent is responsible for their own equipment such as a computer, headset, and any other equipment required for the role.
Do I need to sign a long-term contract?
When you sign up with FreshOS, you’ll start with an initial 3-month agreement. After this period, your agreement will transition to a flexible month-to-month arrangement.
Will I need to train the agent?
We handle the initial tools and basic brand training to ensure the agent is familiar with your company's tone and voice. Once the agent begins working with you, we expect that you'll provide any additional training necessary for their role, just as you would for an in-house hire.
Any additional questions?
Have any additional questions we didn't answer? Feel free to reach out!