FAQs
How long does it take to get up and running?
On average, the entire process takes 2 weeks or less, including recruitment, onboarding, and basic brand training.
Is the agent dedicated to me?
Yes! We assign a dedicated agent to your brand who integrates seamlessly and becomes an extension of your team.
Do I need to provide the agent with equipment?
No, each agent is responsible for their own equipment such as a computer, headset, and any other equipment required for the role.
Do I need to sign a long-term contract?
When you sign up with FreshOS, you’ll start with an initial 3-month agreement. After this period, your agreement will transition to a flexible month-to-month arrangement.
Will I need to train the agent?
We handle the initial tools and basic brand training to ensure the agent is familiar with your company's tone and voice. Once the agent begins working with you, we expect that you'll provide any additional training necessary for their role, just as you would for an in-house hire.
Any additional questions?
Have any additional questions we didn't answer? Feel free to reach out!